Durham Auto Repair

Thank you so much for taking the time to leave us a 5-star review, Tim! We're thrilled to hear that we were able to provide you with an exceptional car repair experience at Northgate Auto Service. Our team is dedicated to providing excellent service and we appreciate your recommendation. We look forward to serving you again in the future!

Thank you for your kind words, Maria! We are thrilled to hear that you had a positive experience with us at Northgate Auto Service. Providing friendly and efficient service is our top priority, and we are glad to know that we were able to meet your expectations. We appreciate your support and hope to see you again in the future!

Thank you so much for taking the time to leave us a review, Remy! We are thrilled to hear that you have been a long-time customer at Northgate Auto Service and have always had a positive experience. Our team takes pride in providing quality service and building trust with our customers. We appreciate your kind words about Kelly and Jeff, and we are glad we were able to rectify the issue you experienced. Thank you for choosing us and for recommending us to others in the Durham area. We look forward to serving you and your car for many more years to come!

Jordan, thank you so much for taking the time to leave us a five-star review! Our team at Northgate Auto Service works hard to provide excellent customer service and we are thrilled to hear that we were able to fix your brake light quickly and efficiently. Your trust and satisfaction are our top priorities and we look forward to serving you again in the future. Thank you for choosing us!

Hey Coleman! We appreciate the review and your business! We always strive to provide a 5 star experience. I apologize for the misunderstanding around your appointment yesterday. I checked your original appointment request and see it was requested as a drop off. Just to further clarify, drop off appointments are set to be dropped off by 9am and so you will only see 2 time slots available for drop offs, 8am or 9am (outside of after hours). For drop off appointments, we work those into any gaps in our schedule for the day and aim to have those out by 5pm when we close. We do allow time specific appointments and for those, you would request a time slot, not select drop off, and wait for a second email confirmation for that time. In that case, we aim to have your service completed within 1hr of your appointment time, whether you leave the vehicle with us or wait for it to be performed. If the selected time slot is not available, we will reach out to you with alternate times to get you scheduled. Again, sorry for any confusion around this and we will use this as an opportunity to find a way to better communicate this online and through the respective confirmation emails.

Thank you for taking the time to share your positive experience at Northgate Auto Service, Gregory! We pride ourselves on providing honest, transparent, and fair service to our customers. We are dedicated to providing top-notch service and look forward to serving you in the future!

Thank you for your positive review, Barb! We are thrilled to hear that you had a fast and efficient experience with us. At Northgate Auto Service, we strive to provide excellent customer service and timely vehicle service. We truly appreciate your feedback and look forward to seeing you again in the future.