Transparent, quality, honest service. I visited a mechanic not far from Northgate that changed hands from Durham Tire where I had gone for years. The new company gave me one unexpected recommended service after another, with the classic doomsday fear that my car would break if I didn't get the work done. One service in particular was quoted at what seemed like a ridiculous cost. It was a nightmare trying to figure out what was true. I discovered Northgate who took a look. They offered a quote that was half as much as quoted at the other place (and in line with KBB), and were extremely helpful, timely, and communicative along the way. They've won my business.