They lied to me about providing an estimate before service and then overcharged for a simple fix. My windshield wiper has not been going up all the way so I took my car in to the shop. I didn't want to be swindled so I asked for them to tell me what the problem is and how much it will be. I was told "we will not lay a hand on your vehicle before we talk to you." A few hours later I get a text that my car is finished, they tightened up the nut on the wiper arm. I'm a little confused that they didn't talk to me before performing service like they said they would. But I figure since it's a 5 minute, zero parts required job that they performed they must be planning not to charge me. I get off work and come to pick up my car and they hand me a bill for $50. I managed to talk them down to $25 but be warned that this company is out to take advantage of people. They have lost two customers today, myself and my partner.
Ms. Rajagopalan, I am sorry that we were not able to provide you with the experience that we strive to provide for all of our customers. Often times with an issue similar to what you mentioned, the diagnostic steps often fix the issue and thus aren’t billed out separately. The price you were charged was for our technician’s efforts in ensuring that tightening the component was the fix required and checking that the wiper motor, wiper transmission and linkages were all operating correctly and there were no other underlying causes. I apologize that diagnostic procedures and charges were not communicated to you before hand and will work to address this issue with our staff. I apologize that you feel you were taken advantage of. This has never been, nor will ever be, our intent towards our customers. We pride ourselves on providing fair prices for the quality of service provided and only recommending and repairing things that are needed. We hope that we can earn your business again in the future.
- Northgate Auto Service