The woman at the front desk didn’t communicate well. I wasn’t informed that my car was finished being inspected and then when I finally got my car back she had misplaced my car key. It’s was a mess! Will never go back
Ms.Reeves, I apologize that you were not happy with your service today and for any mishap that may have occurred. While we strive to provide a 5 star experience to all customers, these challenging times and efforts to maintain a contactless service have caused some disruption in our regular checkout process and a shift in responsibilities for some of our staff which played a role in the lack of communication you experienced today. While this is not an excuse for your experience today, we do want to ensure you that customer service is among our top priorities in normal times and in these new times and we will continue to work hard on bettering this new customer experience. We would like an opportunity to earn your business again, if you could please reach out to us at [email protected] we would like to discuss how we could do that.
- Northgate Auto Service