Overall, great experience at Northgate Auto! It was my first time and I went in for an oil change. I made an appointment through the online system (it took a few days for them to get back to me, but I got my second date choice). Service was friendly and the waiting area was comfortable and had free coffee, water, and wifi. Service took an hour (they checked and changed my air filters as well, after bringing out the dirty ones and asking if I wanted to change them) and cost was pretty cheap. They offer a 10% discount for Duke affiliates! I plan on going back the next time I need maintenance.